Returning damaged, or defective products
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if it is damaged.
Please inspect your order upon reception and contact us immediately at sales@thecumbrianway.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If an item is damaged, you do not need to return it to us, but you must provide photographic evidence of the damage to sales@thecumbrianway.com.
Once we have confirmed that a product is damaged or defective when delivered, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.
All refunds will be made via the original payment method.
Exceptions / non-returnable items
Please note that we cannot accept returns of certain products, such as products stated on the website to be non-returnable or products which have been personalised.
You can always contact us for any return questions at sales@thecumbrianway.com.
For further details, please read our Terms and conditions